When Najla Al Otaibi started Jars To Go she did it out of frustration. If you are a single working mum living in Saudi Arabia, you don’t have a lot of options for leading a healthy lifestyle. Juggling between work and looking after her 6-year old daughter, the business development manager from Riyadh knew something was wrong when her productivity at work dropped and she was struggling to stay focused. The lack of restaurants around the workplace offering healthy and balanced meals is a challenge that many employees face, but Najla was eager to solve her problem and that of hundreds of other employees in her hometown.
“I’ve always been health-conscious from a young age. Between my work and gym, since I was an adult I would eat right,” she tells us in a phone interview from her office in Riyadh. “The pain started when I came back from the United States where I did my Master’s degree in Hospitality Management. I was struggling with the options on the market. I had tried them all – Diet Center, Diet World, Diet Watchers – but their food is far from tasty, prepackaged, frozen or microwaved which I’m totally against.”
Little choice did Najla have but to prepare her own meals and take them to work. Stored in large jars and stacked up in colorful layers, her lunch was always healthy in bright fluorescent colors full of nutritious ingredients and rich in taste. “My colleagues at work would ask me – What are these? And where do you get them from?” Najla’s meals were starting to get noticed.
All the compliments she received made her realize one day that she could turn it into her business. She created her own website and social media profile and started sending complimentary meal jars to everyone she knew. Says 35-year-old entrepreneur, “For about a month it was all about: Hey, we are here. If you like our food, contact us.”
Najla noticed her word-of-mouth strategy totally paid off when she started to receive a growing number of orders for home deliveries. However, waking up at 3am in the morning to prepare the food, getting ready for work, dropping her daughter off at school and finally delivering the meals all by herself, only to go to work and start her 8-hour shift was a challenge like no other. It was her passion for healthy eating that kept her going.
Yet, it wasn’t until she found herself with an order of 3,000 school meals a day that she quit her well-paying job at Saudi Arabia’s semi-government sector and officially founded Jars To Go. “I struggled with the food that my daughter eats at school. I would make a healthy meal at home and when she goes to school she eats something completely different, so I went and offered to help by providing them with healthy food. They liked the idea and we signed a contract.”
Next came a commercial kitchen and hiring full-time employees to cater to her rapidly growing number of subscribers. Shortly after, the size of orders jumped up 15-fold to 60,000 meals a month from around 4,000 meals in 2016. Jars to Go grew from a small 2-person project to a successful start-up with over 25 employees and top investors from the food industry in less than 10 months. It’s now catering to three schools and delivering meals to individuals and companies through delivery apps and an online off the shelf service.
As a small people-focused business, JarsToGo nurtured good customer intimacy. Najla, who’s an artist by education, says it is the little things that count, like sending thoughtful messages on someone’s birthday, wishing them a speedy recovery if they were sick or sending them a small gift at the end of each subscription. “One time I read ‘1,000 True Fans’ by Harvard Business Review. I absolutely loved it and applied it to my business. It’s better to focus on 1,000 customers than 1 million because this 1,000 will bring you the customers you need and that’s what I did,” she says.
Despite possible assumptions that her food would appeal most to the expat population in the kingdom, Najla estimates that around 98% of her customers are Saudi Arabian nationals, most of whom are female. Greater awareness about food-related diseases is changing consumers’ habits, bringing in a shift in attitude when it comes to having a healthy diet. And yet, the wide-spread perception in the Arab world, says Najla, is that healthy food doesn’t taste good and feels like a punishment. Today she is working hard to change that one jar at a time.
“I love to be creative with my food. I make sure that my food is filling, healthy and tasty. There is a reason why I use the 16-ounce jars – not the bigger, not the smaller. The meal is just the right amount of filling and not to a point when you can’t move out of your seat so you can both get your nutrition and stay productive at work”
The key message that Najla wants to instill in her customers’ minds is that healthy eating is not for a day, it’s a lifestyle and a way of life. To help change people’s mindset, she created a non-profit group called “The Noon Community”, where she collaborates with different organizations, trainers and guest speakers to provide social meetings, knowledge-sharing and workshops all aimed at spreading awareness about leading a healthy lifestyle and a balanced, happy life.
A rising interest is spreading across Saudi Arabia particularly among female enterprises who are receiving growing support from government and their families to start their own business. It’s part of the social and economic change that Crown Prince Mohammed bin Salman is hoping to create with his new vision for the kingdom. The government is also working hard to stimulate local businesses and small and medium enterprises. As part of her work with the Ministry of Education to supply more schools with healthy meals, Najla was introduced to fellow female businesswomen working in the F&B sector. She observed they lack any business knowhow and, as a certified trainer, offered to train them.
While funding for new start-ups is largely available, she says, industry knowhow is more difficult to come by – a problem she experienced first hand when opening her commercial kitchen. “My problem wasn’t the funds – I was growing organically so I didn’t need a lot of investment and I had the financial means to support my business. The issue that I had was knowhow. I went into a field I knew nothing about. I didn’t know how to get the suppliers, what kind of packaging I needed to use, how to run a commercial kitchen, etc. It was a whole new world to me.” Najla says she would have benefited best from getting the knowhow straight from people in the business. Perhaps more robust mentorship and support programs need to be put in place to encourage others to follow in her footsteps. Especially when it comes to female entrepreneurs, she says a lot of work still needs to be done.
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East from Riyadh, some 620 miles across the Saudi Arabian border, Dana Ashkar, CEO and Founder of CAHO Chocolate, is expanding her retail outlets for vegan chocolate across Dubai and planning to enter her product into global duty-free facilities around the world and international retail groups. It’s a big ambition for a business that opened as a small start-up just over a year ago.
“The brand’s vision is global. In the next two to three years, we are expanding into neighboring countries, such as Saudi Arabia, Kuwait and Bahrain,” says Dana. She adds: “Being online and able to deliver is a blessing. We are expanding through better logistics and delivery tools. We are also expanding our retail reach to Palm Jumeirah – Nakheel Mall by September 2019 and of course we will have a new manufacturing /retail outlet soon in Dubai and this will be announced soon.”
A family history of diabetes invoked the Lebanese born entrepreneur to create healthy versions of desserts and chocolates with her mother in the household kitchen. Alongside this, she started paying more attention to the ingredients used in the commercially-available chocolates. These were high in sugars, bad fats and preservatives, unsuitable for those with diabetes. This acquired knowledge paved the way to the decision of converting her love and passion to eat healthy into full time work.
Love for the people around her, passion to create chocolates in a healthy way and a greater purpose to serve the community led to the opening of the first CAHO chocolatier in December 2017. The idea is to redefine the chocolate industry by creating chocolates suitable for all; with wide options of sugar-free, dairy-free and gluten-free chocolates well suited for vegans, diabetics and those with other dietary needs.
“The increasing demand for healthier chocolate is evidence of a profound challenge the chocolate industry faces locally and globally. Diabetes and obesity levels – and government concern about them – are on the rise. Health is a challenge CAHO cannot afford to ignore, but rather it lays the foundations of our brand,” Dana explains.
“The other transformational gap the industry faces is sustainability. In an age where consumers are much more environmentally conscious, we realize the need to go beyond initiatives. We produce chocolates free of palm oil, preservatives and artificial ingredients,” she adds.
However, she admits her greatest challenge was financing. “The brand, the retail shop, its ecommerce website, drivers, vehicles and the whole business launched at one time. It was a combination of personal investment and savings. Fortunately, things changed after we opened and the business transformed, Dana says.
“Recently the brand and business model attracted new investors, as they saw our commitment, our success and our drive – and wanted to be part of the CAHO story,” she adds.
Dana describes CAHO Chocolate as an innovative brand and first online chocolatier with practically no competitors on the market. She says the business grew beyond expectations since inception and she’s now aiming to adopt cutting-edge technology to transform the e-commerce customer experience.
“We haven’t been able to determine our customers demographics yet, and don’t think it is ever measurable because our customers are from different ethnicity, living all over UAE, from ages 21 – 65. Women were our main clients until the last quarter of 2018 when we started receiving corporate orders and online purchases from men sending chocolate gifts as well as personal gifts; it takes one bite to get hooked,” says Dana.
